HEka Fitness Limited

Online Coaching Terms & Conditions

Version: 1.0
Last Updated: 5 July 2026

These Online Coaching Terms & Conditions ("Terms") govern the provision of online coaching services by HEka Fitness Limited ("HEka", "we", "our" or "us") to individuals purchasing or receiving coaching services ("Client", "you" or "your").

Please read these Terms carefully before purchasing any Coaching Services. By purchasing, accessing or continuing to use the Coaching Services, you confirm that you have read, understood and agree to be legally bound by these Terms.

1. Definitions

In these Terms, unless the context otherwise requires:

Business Day means any day other than a Saturday, Sunday or public holiday in England.

Coaching Agreement means the agreement between HEka Fitness Limited and the Client comprising these Terms, together with any documents expressly incorporated into them.

Coaching Platform means the online platform used by HEka Fitness Limited to deliver Coaching Services, including (where applicable) Everfit or any replacement platform.

Coaching Services means the online coaching services provided by HEka Fitness Limited, including but not limited to:

personalised exercise programming;

lifestyle coaching;

accountability coaching;

general nutrition guidance;

educational resources;

progress reviews;

messaging support;

exercise demonstrations; and

any other services included within the coaching package purchased by the Client.

Client, you or your means the individual purchasing or receiving Coaching Services from HEka Fitness Limited.

Commencement Date means the earlier of:

(a) the date on which the Client first accesses the Coaching Services;

(b) the date on which HEka Fitness Limited begins providing Coaching Services; or

(c) any other commencement date agreed in writing.

Company means HEka Fitness Limited, registered in England and Wales under company number 16721260.

Content means all programmes, training plans, videos, guides, PDFs, downloads, graphics, written materials, educational resources, templates, forms and other materials supplied by HEka Fitness Limited.

Health Questionnaire means the Health & Medical Questionnaire, including the PAR-Q+ screening questions, completed by the Client before Coaching Services commence.

Package means the coaching package purchased by the Client.

Privacy Notice means the privacy policy published on the Website explaining how HEka Fitness Limited collects, processes and stores personal information.

Website means https://www.hekafitness.co.uk.

Writing or written includes communication sent by email.

2. Interpretation

Unless the context otherwise requires:

2.1 References to legislation include any amendment, replacement or re-enactment of that legislation.

2.2 Words importing the singular include the plural and vice versa.

2.3 Headings are included for convenience only and do not affect the interpretation of these Terms.

2.4 References to "including", "includes" or "include" shall be interpreted as meaning "including without limitation".

2.5 Any reference to one gender includes all genders.

2.6 Any obligation not to do something includes an obligation not to permit that thing to be done.

2.7 If any inconsistency arises between these Terms and the description of a specific coaching package, the specific package description shall prevail only to the extent of that inconsistency.

3. About HEka Fitness Limited

HEka Fitness Limited provides online health, fitness and lifestyle coaching designed to help individuals improve their health, wellbeing and confidence through sustainable exercise, education and accountability.

Our coaching philosophy is centred around creating realistic, long-term habits rather than quick fixes or unsustainable programmes.

HEka Fitness Limited does not provide medical advice, physiotherapy, counselling, dietetic services or any other regulated healthcare services unless expressly stated.

4. Acceptance of these Terms

4.1 By purchasing a Coaching Package, completing the onboarding process, accessing the Coaching Platform or continuing to receive Coaching Services, you confirm that you have read, understood and agree to these Terms.

4.2 These Terms form a legally binding agreement between you and HEka Fitness Limited.

4.3 You acknowledge that these Terms should be read together with the following documents published on our Website:

Privacy Notice;

Payment, Cancellation & Refund Policy;

Cookie Policy; and

any coaching package description applicable to your purchase.

4.4 In the event of any conflict between these Terms and a package description, these Terms shall prevail unless expressly stated otherwise.

5. Eligibility

5.1 To purchase Coaching Services, you must:

be at least 18 years of age; or

if under 18, have the written consent of a parent or legal guardian and any additional consents required by HEka Fitness Limited.

5.2 By entering into this agreement, you warrant that:

all information provided to HEka Fitness Limited is true, complete and accurate;

you have the legal capacity to enter into this agreement;

you will promptly notify HEka Fitness Limited of any changes to your health or personal circumstances that may affect your participation in the Coaching Services; and

you will comply with these Terms at all times.

5.3 HEka Fitness Limited reserves the right to refuse or decline any application for Coaching Services where we reasonably believe that:

the Coaching Services are not suitable for the individual;

further medical advice or clearance is required before participation;

the Client has provided inaccurate or misleading information; or

acceptance would otherwise present an unacceptable health, safety or business risk.

Company Information

HEka Fitness Limited

Company Number: 16721260

Registered Office:

71–75 Shelton Street

London

WC2H 9JQ

Email: hello@hekafitness.co.uk

Website: https://www.hekafitness.co.uk

6. Coaching Services

6.1 HEka Fitness Limited shall provide the Coaching Services with reasonable care and skill and in accordance with these Terms.

6.2 The Coaching Services are intended to provide guidance, support and accountability to assist Clients in achieving their individual health and fitness goals.

6.3 Depending upon the Coaching Package purchased, the Coaching Services may include:

personalised exercise programmes;

progressive programme updates;

habit and lifestyle coaching;

general nutrition guidance;

exercise demonstrations;

educational resources;

progress reviews;

messaging support;

video consultations;

accountability check-ins; and

access to selected digital resources.

6.4 The exact Coaching Services included shall be those specified within the Package purchased by the Client.

6.5 HEka Fitness Limited reserves the right to improve, modify or update the Coaching Services where reasonably necessary, provided that such changes do not materially reduce the overall nature of the Coaching Package purchased.

7. Health Screening

7.1 Before Coaching Services commence, the Client must complete the HEka Fitness Limited Health & Medical Questionnaire.

7.2 The Client confirms that all information provided is complete, accurate and not misleading.

7.3 The Client shall immediately notify HEka Fitness Limited of:

any change to their medical condition;

any injury;

any surgery;

any new medication;

pregnancy;

any advice received from a medical professional affecting exercise; or

any other matter that may affect their ability to exercise safely.

7.4 HEka Fitness Limited reserves the right to pause or suspend Coaching Services until satisfactory medical information or clearance has been obtained.

8. Medical Clearance

8.1 HEka Fitness Limited may require written medical clearance before providing or continuing Coaching Services where we reasonably believe this is necessary for the safety of the Client.

8.2 Where medical clearance is requested, Coaching Services may be suspended until satisfactory confirmation has been received.

8.3 Failure to provide requested medical clearance may result in cancellation of the Coaching Agreement.

8.4 No refund shall be due where Coaching Services cannot proceed because the Client fails to provide requested medical information or medical clearance.

9. Client Responsibilities

9.1 The Client agrees to:

provide accurate and complete information;

complete all onboarding documentation honestly;

exercise within their own capabilities;

follow programme instructions carefully;

ask questions where clarification is required;

complete agreed check-ins;

notify HEka Fitness Limited of any concerns;

behave respectfully towards HEka Fitness Limited at all times.

9.2 The Client acknowledges that:

participation in exercise is voluntary;

progress depends upon many factors beyond the control of HEka Fitness Limited;

consistency and adherence are essential to achieving results; and

no particular outcome can be guaranteed.

9.3 The Client agrees not to:

share login credentials for the Coaching Platform;

copy or distribute coaching materials;

allow another person to use Coaching Services purchased for them;

misuse any exercise programme or coaching advice.

10. Coach Responsibilities

10.1 HEka Fitness Limited shall:

provide Coaching Services with reasonable care and skill;

prepare personalised exercise programmes based upon the information supplied by the Client;

provide support in accordance with the purchased Coaching Package;

review Client progress during agreed check-ins;

make reasonable programme adjustments where appropriate;

maintain the confidentiality of Client information, subject to applicable law.

10.2 HEka Fitness Limited shall not be responsible for delays resulting from:

inaccurate information supplied by the Client;

failure by the Client to engage with coaching;

delays in receiving requested medical information;

technical failures outside our reasonable control.

11. Communication

11.1 Communication will normally take place through the agreed Coaching Platform or other communication methods specified by HEka Fitness Limited.

11.2 Unless otherwise stated within the Coaching Package:

messages will normally receive a response within two (2) Business Days;

responses will usually be provided during normal business hours;

support is not available twenty-four (24) hours per day.

11.3 HEka Fitness Limited does not provide emergency support.

11.4 Where urgent medical assistance is required, the Client should contact the appropriate emergency services or healthcare provider.

12. Check-ins

12.1 Regular check-ins form an essential part of the Coaching Services.

12.2 The Client is responsible for submitting any requested information before scheduled reviews, including where applicable:

body measurements;

progress photographs;

training logs;

nutrition information;

wellbeing updates;

other progress information reasonably requested by HEka Fitness Limited.

12.3 Where the Client fails to provide sufficient information, programme updates may be delayed until adequate information has been received.

12.4 Missed check-ins shall not automatically entitle the Client to additional coaching time or a refund.

13. Coaching Platform

13.1 Coaching Services may be delivered using Everfit or another coaching platform selected by HEka Fitness Limited.

13.2 The Client is responsible for:

maintaining access to the platform;

ensuring their device is compatible;

keeping login details secure.

13.3 HEka Fitness Limited shall not be liable for interruptions caused by third-party software providers.

14. Video Consultations

14.1 Where included within the Coaching Package, consultations shall take place at mutually agreed times.

14.2 Clients should provide not less than twenty-four (24) hours' notice if they wish to rearrange a scheduled consultation.

14.3 Missed consultations without adequate notice may be treated as completed appointments.

14.4 HEka Fitness Limited reserves the right to rearrange consultations where reasonably necessary due to illness, emergencies or circumstances beyond our reasonable control.

14.5 Where HEka Fitness Limited rearranges a consultation, an alternative appointment shall be offered as soon as reasonably practicable.

15. Fees and Payment

15.1 The fees payable for the Coaching Services shall be those published on the Website or otherwise agreed in writing before the Coaching Services commence.

15.2 All fees are stated in pounds sterling (£) and shall be payable in advance.

15.3 Coaching Services shall not commence until the first payment has been successfully received unless otherwise agreed in writing.

15.4 Where Coaching Services are provided on a recurring monthly subscription:

(a) payments shall be collected automatically using the payment method provided by the Client;

(b) it is the Client's responsibility to ensure sufficient funds are available and that payment details remain valid;

(c) failed payments may result in immediate suspension of the Coaching Services until payment has been received.

15.5 HEka Fitness Limited reserves the right to amend its fees from time to time.

15.6 Any change in fees shall not affect an existing Coaching Package until the next renewal date, and reasonable notice will be given before any revised fees take effect.

16. Cooling-Off Rights

16.1 Where the Client purchases Coaching Services online, they may have the right to cancel the Coaching Agreement within fourteen (14) days of entering into the contract in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

16.2 If the Client wishes Coaching Services to commence during the cooling-off period, the Client expressly requests that HEka Fitness Limited begins supplying the Coaching Services immediately.

16.3 Where the Client exercises their right to cancel after Coaching Services have commenced, HEka Fitness Limited reserves the right to deduct an amount reflecting the Coaching Services already supplied, where permitted by law.

16.4 If the Coaching Services have been fully performed during the cooling-off period at the Client's express request, the statutory right to cancel may no longer apply.

16.5 Nothing in these Terms affects the Client's statutory consumer rights.

17. Cancellation by the Client

17.1 The Client may terminate the Coaching Agreement at any time by giving not less than one (1) calendar month's prior written notice.

17.2 Notice must be given by email to:

hello@hekafitness.co.uk

17.3 The notice period shall commence on the date the email is received by HEka Fitness Limited.

17.4 Coaching Services shall continue during the notice period unless otherwise agreed in writing.

17.5 All fees falling due during the notice period shall remain payable.

17.6 The Client shall continue to receive the Coaching Services included within their Coaching Package during the notice period.

17.7 Upon expiry of the notice period:

access to the Coaching Platform may be removed;

coaching materials requiring ongoing access may become unavailable;

messaging support shall cease.

17.8 Cancellation requests submitted via Instagram, Facebook, WhatsApp, Messenger, text message or any other social media or messaging platform shall not constitute valid notice.

18. Suspension of Coaching

18.1 HEka Fitness Limited may suspend the Coaching Services where:

payment remains outstanding;

medical clearance has been requested but not provided;

the Client fails to engage with the Coaching Services for an extended period;

continued coaching is considered unsafe.

18.2 During any period of suspension, payment obligations shall continue unless otherwise agreed in writing.

18.3 Suspension shall not constitute a waiver of any rights available to HEka Fitness Limited under these Terms.

19. Termination by HEka Fitness Limited

19.1 HEka Fitness Limited may terminate the Coaching Agreement immediately by written notice where the Client:

(a) materially breaches these Terms;

(b) repeatedly fails to make payment;

(c) provides false or misleading information;

(d) behaves in an abusive, threatening, discriminatory or otherwise unacceptable manner;

(e) repeatedly fails to engage with the Coaching Services despite reasonable attempts to contact them;

(f) undertakes conduct which, in the reasonable opinion of HEka Fitness Limited, places themselves, HEka Fitness Limited or others at unnecessary risk.

19.2 Where termination occurs under this clause due to the Client's breach, no refund shall be payable.

19.3 Where HEka Fitness Limited terminates the Coaching Agreement for reasons other than the Client's breach, any refund shall be calculated fairly, taking into account the Coaching Services already provided.

20. Refund Policy

20.1 Due to the personalised nature of the Coaching Services, refunds will not normally be available once Coaching Services have commenced.

20.2 Refunds shall only be provided where:

required by applicable law;

expressly provided for within these Terms; or

otherwise agreed in writing by HEka Fitness Limited.

20.3 Dissatisfaction with progress, changes in personal circumstances, lack of motivation or failure to follow the Coaching Programme shall not, of themselves, entitle the Client to a refund.

20.4 Nothing in this clause affects the Client's statutory consumer rights.

21. Missed Check-ins and Appointments

21.1 Where the Coaching Package includes scheduled check-ins or video consultations, the Client shall attend at the agreed date and time.

21.2 The Client may request to rearrange an appointment by giving not less than twenty-four (24) hours' notice.

21.3 Appointments missed without sufficient notice may be treated as completed.

21.4 HEka Fitness Limited reserves the right to rearrange appointments due to illness, emergencies or other circumstances beyond its reasonable control.

21.5 Where HEka Fitness Limited rearranges an appointment, an alternative appointment shall be offered as soon as reasonably practicable.

22. Promotional Offers and Discounts

22.1 Promotional offers, introductory discounts and special pricing are available only for the period specified.

22.2 Discounts cannot be combined unless expressly stated.

22.3 HEka Fitness Limited reserves the right to withdraw or amend promotional offers at any time before purchase.

22.4 Existing Clients shall not automatically be entitled to promotional pricing offered to new Clients unless expressly stated.

23. Price Changes

23.1 HEka Fitness Limited may review and amend its prices from time to time.

23.2 Existing Clients shall receive reasonable advance notice of any increase to recurring coaching fees.

23.3 Continued use of the Coaching Services after the revised fees take effect shall constitute acceptance of the new pricing.

23.4 If the Client does not accept the revised pricing, they may terminate the Coaching Agreement by giving notice in accordance with Clause 17 before the revised fees take effect.

23.5 All amounts payable by the Client under these Terms shall be paid in full without any set-off, counterclaim, deduction or withholding, except where required by law.

24. Results Disclaimer

24.1 HEka Fitness Limited is committed to providing high-quality coaching, support and guidance designed to help Clients achieve their individual health and fitness goals.

24.2 Whilst every reasonable effort will be made to support the Client, HEka Fitness Limited does not warrant or guarantee that the Client will achieve any particular result, including (without limitation):

weight loss;

weight gain;

muscle gain;

improvements in fitness;

reductions in body fat;

improvements in body composition;

sporting performance;

improvements in strength, endurance or mobility; or

any other specific health or fitness outcome.

24.3 The Client acknowledges that results depend upon numerous factors outside the reasonable control of HEka Fitness Limited, including:

adherence to the Coaching Programme;

nutrition;

sleep;

stress;

lifestyle;

medical history;

genetics;

medications;

consistency; and

individual physiology.

24.4 The Client accepts that progress is individual and that results achieved by other clients do not constitute a promise or guarantee of similar outcomes.

25. Medical Disclaimer

25.1 HEka Fitness Limited provides health and fitness coaching only.

25.2 Nothing within the Coaching Services shall constitute:

medical advice;

physiotherapy;

rehabilitation;

counselling;

psychological therapy;

dietetic services;

diagnosis of illness; or

treatment of any medical condition.

25.3 The Client should consult an appropriately qualified healthcare professional before commencing exercise where required.

25.4 If the Client experiences pain, dizziness, chest pain, severe breathlessness, fainting or any other concerning symptoms whilst exercising, they must immediately stop exercising and seek appropriate medical advice.

25.5 The Client agrees that they will not continue exercising against medical advice.

26. Nutrition Disclaimer

26.1 Any nutrition guidance provided by HEka Fitness Limited is intended solely as general healthy lifestyle advice.

26.2 HEka Fitness Limited does not:

prescribe medical nutrition therapy;

diagnose nutritional deficiencies;

treat eating disorders;

prescribe supplements; or

provide advice intended to replace medical or dietetic treatment.

26.3 Clients requiring specialist nutritional advice should consult an appropriately qualified healthcare professional.

27. Intellectual Property

27.1 All intellectual property rights in the Coaching Services and all Content remain vested in HEka Fitness Limited.

27.2 This includes, without limitation:

training programmes;

exercise libraries;

PDFs;

guides;

planners;

videos;

graphics;

branding;

logos;

worksheets;

educational materials;

templates;

downloads; and

digital resources.

27.3 The Client is granted a non-exclusive, non-transferable, revocable licence to use the Content solely for their own personal, non-commercial purposes during the period of the Coaching Agreement.

27.4 The Client shall not, without the prior written consent of HEka Fitness Limited:

copy;

reproduce;

publish;

distribute;

sell;

sublicense;

modify;

adapt;

upload;

share; or

otherwise exploit

any part of the Content.

27.5 Coaching Programmes are prepared specifically for the named Client and must not be shared with, copied for or used by any third party.

27.6 Any unauthorised use of the Content may result in immediate termination of the Coaching Agreement and may constitute an infringement of intellectual property rights.

28. Confidentiality

28.1 HEka Fitness Limited shall treat all personal information provided by the Client as confidential.

28.2 Confidential information may be disclosed only:

with the Client's consent;

where required by law;

where necessary to protect the health or safety of the Client or another person; or

where disclosure is otherwise permitted under applicable law.

28.3 The Client agrees not to disclose confidential information belonging to HEka Fitness Limited, including proprietary coaching methods, business information or commercially sensitive material.

29. Privacy and Data Protection

29.1 HEka Fitness Limited is committed to protecting the privacy of its Clients.

29.2 Personal information shall be processed in accordance with applicable UK data protection legislation and the HEka Fitness Limited Privacy Notice.

29.3 By purchasing Coaching Services, the Client acknowledges that HEka Fitness Limited may process personal information, including health information, for the purpose of:

providing Coaching Services;

administering the Coaching Agreement;

communicating with the Client;

monitoring progress;

complying with legal obligations; and

maintaining business records.

29.4 Appropriate technical and organisational measures shall be implemented to protect personal information against unauthorised access, loss or misuse.

29.5 Health information is collected solely to enable Coaching Services to be delivered safely and appropriately.

29.6 Full details regarding the processing of personal information are contained within the Privacy Notice published on the Website.

30. Progress Photographs and Testimonials

30.1 Progress photographs are entirely optional unless otherwise stated within the Coaching Package.

30.2 Any progress photographs supplied by the Client shall remain confidential.

30.3 HEka Fitness Limited shall not publish, reproduce or use:

progress photographs;

testimonials;

reviews;

before and after images;

videos; or

other promotional material

without first obtaining the Client's explicit consent.

30.4 The Client may withdraw that consent at any time by providing written notice.

30.5 Withdrawal of consent shall not affect any lawful use made before the consent was withdrawn.

31. Recording of Coaching Sessions

31.1 Coaching calls or consultations shall not be recorded by either party without the prior knowledge and consent of the other.

31.2 Where HEka Fitness Limited records a coaching session for training, quality assurance or educational purposes, the Client's prior consent shall be obtained.

31.3 Any recordings shall be stored securely and processed in accordance with the Privacy Notice.

32. Website Content

32.1 Information published on the Website, social media channels or within educational resources is intended for general information only.

32.2 Such information should not be relied upon as personalised advice.

32.3 Clients should rely upon the personalised Coaching Programme prepared specifically for them rather than general educational content published by HEka Fitness Limited.

33. Liability

33.1 Nothing in these Terms & Conditions excludes or limits any liability which cannot lawfully be excluded or limited under the laws of England and Wales, including liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability which cannot lawfully be excluded or limited.

33.2 The Client acknowledges that participation in physical activity, exercise and lifestyle coaching involves inherent risks, including the risk of illness, injury and, in exceptional circumstances, serious injury or death.

33.3 The Client confirms that they voluntarily participate in the Coaching Services and accept responsibility for exercising within their own capabilities.

33.4 The Client agrees that they shall:

follow all exercise instructions provided by HEka Fitness Limited;

exercise using appropriate equipment and in a safe environment;

warm up and cool down appropriately where instructed;

stop exercising immediately if they experience pain, dizziness, chest pain, severe breathlessness, fainting or any other concerning symptoms;

seek appropriate medical advice where required; and

promptly notify HEka Fitness Limited of any injury, illness or change in medical circumstances.

33.5 HEka Fitness Limited shall not be liable for any injury, illness, loss, damage, cost or expense arising directly or indirectly from:

(a) inaccurate, incomplete or misleading information supplied by the Client;

(b) the Client's failure to disclose relevant medical information;

(c) the Client's failure to follow coaching instructions;

(d) the Client undertaking exercise outside their prescribed Coaching Programme;

(e) the Client exercising contrary to medical advice;

(f) misuse or unauthorised use of the Coaching Services or Content; or

(g) events beyond the reasonable control of HEka Fitness Limited.

33.6 HEka Fitness Limited does not warrant or guarantee that the Client will achieve any particular health, fitness or performance outcome. The Client acknowledges that results are influenced by numerous factors outside the reasonable control of HEka Fitness Limited.

33.7 Subject to Clause 33.1, and to the fullest extent permitted by law, HEka Fitness Limited's total aggregate liability arising out of or in connection with the Coaching Services, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by the Client to HEka Fitness Limited for the Coaching Package giving rise to the claim.

33.8 Nothing in these Terms shall exclude liability arising from a failure by HEka Fitness Limited to exercise reasonable care and skill in providing the Coaching Services.

34. Duty to Mitigate

34.1 If the Client believes that any injury, loss or damage has arisen in connection with the Coaching Services, the Client shall take all reasonable steps to minimise that injury, loss or damage.

34.2 Such reasonable steps include, where appropriate:

stopping exercise immediately;

seeking appropriate medical advice;

following professional medical recommendations; and

informing HEka Fitness Limited as soon as reasonably practicable.

34.3 Nothing in this clause requires the Client to incur unreasonable expense or affects any rights available under applicable law.

35. Indemnity

35.1 The Client shall be responsible for any loss suffered by HEka Fitness Limited arising directly from:

(a) fraudulent or deliberately misleading information provided by the Client;

(b) unauthorised use or distribution of HEka Fitness Limited's intellectual property;

(c) misuse of the Coaching Services by the Client; or

(d) any deliberate or reckless breach of these Terms.

35.2 This clause shall not require the Client to indemnify HEka Fitness Limited for losses arising from HEka Fitness Limited's own negligence or breach of contract.

36. Force Majeure

36.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control.

36.2 Such circumstances include (without limitation):

illness or incapacity;

fire;

flood;

severe weather;

epidemic or pandemic;

industrial action;

government restrictions;

interruption of utilities;

internet outages;

cyber incidents affecting third-party providers;

failure of the Coaching Platform; or

any other event beyond the reasonable control of the affected party.

36.3 The affected party shall notify the other party as soon as reasonably practicable.

36.4 If the Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate the Coaching Agreement by giving written notice.

37. Insurance

37.1 HEka Fitness Limited shall maintain appropriate professional insurance for the Coaching Services where required by law or considered appropriate for the business.

37.2 Details of insurance may be provided upon reasonable request, subject to the terms of the relevant insurance policy.

38. Complaints

38.1 If the Client is dissatisfied with any aspect of the Coaching Services, they should first notify HEka Fitness Limited by email at hello@hekafitness.co.uk.

38.2 HEka Fitness Limited will endeavour to investigate and respond to complaints within a reasonable period.

38.3 Nothing in this clause affects the Client's statutory rights.

39. Dispute Resolution

39.1 Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good faith discussions.

39.2 If a dispute cannot be resolved informally, either party may pursue any remedies available under the laws of England and Wales.

39.3 Nothing in this clause prevents either party from seeking urgent legal relief where necessary.

40. Notices

40.1 Any notice required to be given under these Terms & Conditions shall be in writing.

40.2 Notices from the Client must be sent by email to:

hello@hekafitness.co.uk

40.3 Notices from HEka Fitness Limited shall be sent to the most recent email address provided by the Client.

40.4 Notices sent by:

Instagram;

Facebook;

WhatsApp;

Messenger;

SMS;

social media platforms; or

any other instant messaging service

shall not constitute valid contractual notice.

40.5 A notice shall be deemed received:

(a) immediately where received during normal Business Hours on a Business Day; or

(b) at 9.00 am on the next Business Day where received outside normal Business Hours or on a non-Business Day.

41. Assignment

41.1 The Client may not assign, transfer or otherwise dispose of any rights or obligations under these Terms without the prior written consent of HEka Fitness Limited.

41.2 HEka Fitness Limited may assign, transfer or subcontract any part of the Coaching Services, provided that doing so does not materially reduce the quality of the Coaching Services or adversely affect the Client's statutory rights.

42. Entire Agreement

42.1 These Terms & Conditions, together with the following documents published on the Website, constitute the entire agreement between HEka Fitness Limited and the Client:

Privacy Notice;

Payment, Cancellation & Refund Policy;

Cookie Policy;

Website Terms of Use; and

the Coaching Package description applicable to the Client.

42.2 The Client acknowledges that they have not relied upon any statement, promise or representation made by or on behalf of HEka Fitness Limited that is not expressly contained within these documents.

42.3 Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

43. Severability

43.1 If any provision of these Terms is held by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall, to the minimum extent necessary, be severed from these Terms.

43.2 The remaining provisions shall continue in full force and effect.

44. Waiver

44.1 No failure or delay by HEka Fitness Limited in exercising any right, power or remedy under these Terms shall constitute a waiver of that or any other right.

44.2 Any waiver shall only be effective if made expressly in writing.

45. Third Party Rights

45.1 A person who is not a party to these Terms shall have no right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

45.2 This clause does not affect any rights or remedies available to third parties under applicable law where such rights cannot lawfully be excluded.

46. Changes to these Terms

46.1 HEka Fitness Limited may amend these Terms from time to time to reflect:

changes in legislation or regulation;

changes to our Coaching Services;

operational improvements;

business requirements; or

other reasonable commercial reasons.

46.2 The latest version of these Terms will always be available on the Website.

46.3 Material changes affecting existing Clients will be communicated by email or through the Coaching Platform before taking effect where required by law or where the changes materially affect the Coaching Agreement.

46.4 Continued use of the Coaching Services after the effective date of any changes shall constitute acceptance of the updated Terms, except where the Client exercises any applicable right to terminate.

47. Governing Law and Jurisdiction

47.1 These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

47.2 The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms, save where mandatory consumer protection legislation provides otherwise.

48. Website Documents

48.1 The following documents form part of the contractual relationship between HEka Fitness Limited and the Client and should be read together with these Terms:

Privacy Notice;

Payment, Cancellation & Refund Policy;

Cookie Policy;

Website Terms of Use.

48.2 The latest versions of these documents are available on the Website.

49. Company Information

HEka Fitness Limited

Company Number: 16721260

Registered Office:

71–75 Shelton Street

London

WC2H 9JQ

Email: hello@hekafitness.co.uk

Website: https://www.hekafitness.co.uk

50. Version Control

Document Title: Online Coaching Terms & Conditions

Version: 1.0

Last Updated: 5 July 2026

HEka Fitness Limited may review and update these Terms from time to time.

The latest version will always be published on the Website.

Client Acknowledgement

By purchasing, accessing or continuing to use the Coaching Services, you acknowledge that you have:

read these Online Coaching Terms & Conditions;

understood them;

had the opportunity to ask questions before entering into the Coaching Agreement; and

agreed to be legally bound by them.

Where the Coaching Services are purchased online, your acceptance of these Terms will be recorded electronically as part of the checkout or onboarding process.